Our follower Sam, is a typical married man aiming to improve his future leads. He is thirtysomething and married with 2 little ones. He copes with his family in rented out holiday accommodation with the regional council selected housing organization. He functions full time 9-5 with the neighborhood council as a HR policeman as well as is also a part-time mature student researching Organization Administration 2 evenings per week.
Sam goes to nearly every home game and also around 5 away video games per season, but he is not a season ticket owner. He cant manage the one-off expense as well as does not know regarding the budget strategy settlement terms. He usually fulfills a buddy at a neighborhood bar before home video games, as he believes it is too expensive to drink and eat in the stadium.
Sam has a ‘Homeowners and Supporters’ smart card issued by the neighborhood football club as part of a joint endeavor with the regional council. The card is a Football Club Membership Card with a closed handbag, a repayment facility that is only valid in the arena as well as the club’s retail outlets (a closed handbag possessed and also operated by or on behalf of the club can generate numerous countless extra pounds in added earnings and also efficiency gains).
The ‘Citizens and Fans’ smart card likewise allows repayment by Europay/ MasterCard/ Visa (EMV) and is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Standards Organisation (ITSO) compliant. This suggests that it can be used to gain access to council provided services and on neighborhood transport. The card has also been created and encoded based on the arising Requirements for Smart Card Technology in Stadia.
MONDAY
Sam browse through to the club’s internet site and checks the fixtures for the coming month. He decides to acquire 2 tickets for tomorrow evenings mug game, when he will certainly take a close friend from job who has never ever been in the past. Sam simply enters his ‘Citizens and also Supporters’ smart card number right into the purchase screen. He selects to spend for the ticket with the EMV settlement. When the acquisition is total Sam check his Commitment points equilibrium and also it has increased by 200 (100 per ticket) He chooses the ‘print in your home’ alternative, prints both barcoded tickets and after that sets off for work.
The bus shows up. Sam jumps on and also presents his ‘Locals and Advocates’ card, which shops his ITSO certified month-to-month bus ticket to the viewers.
At the workplace Sam uses his ‘Homeowners and also Supporters’ smart card at the office building gain access to control reader. This permits him to open the major entry door. Since the card also functions as Sam’s team pass it additionally has his picture as well as gives him access to his office and various other relevant locations in the building. At lunch Sam is active so he makes a decision to eat at the personnel dining establishment. Many staff have council issued cards for Access ID as well as to spend for food yet Sam’s can utilize his ‘Homeowners and Advocates’ card in all council team restaurants. Nonetheless, the e-purse utilized in council restaurants does not allow Sam to accru points, unlike the other e-purse additionally on the card.
At 17:00 Sam leaves the office and also takes a trip house on the bus once more using his ‘Locals and also Supporters’ card, which stores his ITSO compliant monthly bus ticket.
Monday is just one of both nights a week that Sam goes to a part-time course held at the football club conference centre.
Sam drives to the stadium as well as offers his ‘Homeowners as well as Advocates’ smart card to the car parking barrier. This opens as the CRM system tells it that Sam is Examining tonight so is entitled to cost-free car park. Once the evenings research study is over Sam leaves the parking lot using the ‘Locals and Fans’ card to open the departure obstacle.
When Sam gets house he inspects his Loyalty Points balance once more as well as sees that he received 50 point for going to college, as belongs to a neighborhood ‘Self Growth’ program run by the council and also sustained by regional companies.
Number of uses of the ‘Homeowners and Fans’ card. (10 ).
Week in the Life of a Football Supporter with a Local’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his normal routine using the ‘Citizens and also Advocates’ smart card on the bus as well as to access his office building. At lunch time he goes in to the library as well as obtains a publication relating to his Service Administration program. He utilizes the self-service workdesk and presents the ‘Homeowners and also Advocates’ smart card to register the financing of guides, as the card additionally serves as a library card.
Sam chooses to go straight to the football club from the workplace as well as meets his good friend outside the stadium. Sam knows that he has forgotten his ticket, however is not concerned as he merely mosts likely to the club shop where they read his card and also verify he was released with a valid ticket. They then verify the gain access to control system to accept the card. (Actually Sam did not require to do this as when he made use of the card to ID himself on the internet the previous day when purchasing the tickets, the card and also the barcoded ticket were immediately included in the accessibility control system as valid for access for this game. The system nonetheless would only approve the initial form i.e. card or ticket for access, once one type had been used the 2nd would certainly be immediately rendered void this is for safety as well as profits protection functions.).
Sam’s buddy arrives and also they both go into the stadium Sam with the ‘Homeowners as well as Fans’ smart card and also his good friend with his very own barcoded ticket. In the stadium Sam and also friend both get a beverage and also something to consume. As Sam has the ‘Citizens as well as Fans’ smart card he goes straight to the cashless repayment line up which is much shorter than the cash money line up. To improve take-up of the new ‘Residents and Supporters’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and he is served quicker than his pal that is paying with money. Sam likewise conserves cash. Sam then obtains a sms message from the football club Occasions Group thanking him for entering the arena early and offers him a BOGOFF (Buy One Get One Absolutely free) offer on the brand-new line in pasties from a neighborhood bakers if he utilizes his closed e-purse for payment.
Sam as well as good friend view the first fifty percent throughout which Sam tops up his e-purse on his ‘Locals and also Supporters” smart card by sms message Then at half time he makes the most of the BOGOFF deal.
After the suit buddy Sam utilizes his ‘Locals and also Supporters’ smart card for the bus journey house. In the house Sam checks his loyalty account and sees a total of 125 brand-new points from his purchases and because he got in the stadium early.
Number of uses the ‘Citizens and Supporters’ card. (10 ).
Week in the Life of a Football Fan with a Local’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his typical regular into work utilizing the ‘Locals and Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature smart watch student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.